Frequently Asked Questions (FAQ)

Are your products authentic?

ProteinUAE.ae offers sports nutrition, wellness, and fitness products sourced from trusted brands and suppliers. We aim to provide customers with authentic products and a reliable online shopping experience.

Where are you based?

ProteinUAE.ae is operated by FAIB INTERNATIONAL FZ-LLC and based in Ras Al Khaimah, United Arab Emirates.

Do you deliver across the UAE?

Yes, we provide delivery services across all Emirates within the UAE.

How long does delivery take?

  • Dubai: Same day or next day delivery depending on the selected shipping option
  • Other Emirates: Typically 2–3 working days

Delivery timelines may vary during public holidays, promotions, or due to courier delays.

Do you offer same day delivery?

Yes, same day delivery is available in selected Dubai areas for eligible orders placed before the daily cut-off time.

What are the delivery charges?

  • Express Same Day Delivery: AED 35
  • Standard Delivery: AED 20
  • Free standard delivery on orders above AED 300

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available for selected UAE locations.

How can I track my order?

Customers may receive delivery updates through email, SMS, or WhatsApp once the order has been dispatched.

What payment methods do you accept?

We accept secure online payment methods available at checkout. Available payment options may vary depending on the order and delivery location.

Can I return a product?

Returns may be requested subject to our Return & Refund Policy. Certain products such as opened consumable items may not be eligible for return for hygiene and safety reasons.

What should I do if I receive a damaged or incorrect product?

Please contact our support team within 48 hours of delivery with your order number and product photos. Our team will review the issue and assist accordingly.

How can I contact customer support?

📧 Email: support@proteinuae.ae
📞 Phone / WhatsApp: +971-502637786
🌐 Website: https://www.proteinuae.ae

What are your customer support hours?

Monday – Saturday
10:00 AM – 7:00 PM GST

Is shopping on ProteinUAE.ae secure?

ProteinUAE.ae uses secure payment processing methods and aims to provide customers with a safe and secure online shopping experience.

Do you make medical claims regarding supplements?

No. ProteinUAE.ae does not make medical claims regarding products sold on the website. Customers are encouraged to consult healthcare professionals before using supplements or wellness products.

Business Information

ProteinUAE.ae
Operated by FAIB INTERNATIONAL FZ-LLC

Compass Building – FDBC4371
Al Shuhada' Rd, Al Saadi
Ras Al Khaimah, United Arab Emirates